Warranty Claims

Please Note: XPEL has over 150,000 patterns, being specific of the vehicle you are enquiring about is important to quote you correctly, as pricing is determined by meters and varies with each model & Sub-Model.

Warranty Claims

First Name

Last Name

Contact Number

Warranty Claim Type

Our Reference (Invoice Number: A-XXXXX )

VIN Number

Install/Supply Date

Who was the install/application done by?

Please give us a full description of the incident and or issue at hand in your own words of what the issue could be or relate to

Additional Information or request

Photo of Damage

Choose File

Photo of Damage

Choose File

Photo of Warranty QR Code sticker in Driver side Door

Choose File

Other Photos

Choose File

I have read and agree to the Data Protection & POPIA terms.

I hereby understand and accept the above mentioned Terms and Conditions as well as those as prescribed by XPEL Inc. under the Product Warranty and as provided per Invoice and warranty confirmation email.

Once we have assessed the photos and your claim, an initial determination will be made as to whether the alleged damage or claim falls within the product and or fitment warranty. During the course of the claims process, we will communicate n Email.
A physical assessment will likely follow.
Written feedback and the action to be taken, if any, will be provided throughout the process and Action / Remedy to be taken will be communicated via email.
Should it is found that the damage or remedy required falls outside the scope of the product and fitment warranty, a call out fee of R550.00 excluding VAT will may become be due and payable.

Warranty claims, remedies and replaces may only be carried out at our Head Office or one of our appointed Certified Dealers.
Visual inspection and/or assessment at our premises can also be arranged (prior booking required).

Should the assessment conclude that the damage relates to incidental damage caused by an accident, incorrect use or improper care of the film (i.e. non-approved Ceramic Coating having been applied or abrasive cleaners used), normal wear and tear or damage resulting from incidental damage such as but not limited to incorrect washing of the film (i.e. high pressure hose usage) or any other damage whatsoever that does not fall within the product and or fitment warranty scope, the warranty shall be null and void and we will provide you with a quotation for the replacement of said panel/section of film.

For more information on the Warranty Terms & Conditions, visit: XPEL Warranty Page